A 99.9% Server Uptime
We’ve set up our shared web hosting platform using dependable hardware and significantly customized software. Our admins have installed a customized version of SELinux on our web hosting servers to guarantee optimal security and reliability. We’ve installed several denial–of–service prevention units in addition to powerful firewall programs to make sure our network is impregnable and secure.
All Linux shared web hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware components manufactured by Juniper. Furthermore, on each router, we’ve placed a firewall with an intricate set of rules in order to filter all shady requests.
Hence, in all our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to lower all potential risks with our cloud hosting packages and despite the fact that we offer premium technical support, sometimes the customer is simply not pleased with what we have to offer. Or he has to migrate to a more powerful web hosting service, like a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully happy, we will give you a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait around for hours for a response, you are aware of how maddening this can be, even more so if your site is on the line. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here for you and they will answer you in under one hour. And the best thing is that their average response time is below twenty minutes!