In case you've ever had a shared web hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it's better to speak with a live person on the telephone than to exchange support tickets or emails. If you'd like to find out more about a service before you buy it or in case something small-scale needs to be done, for example, it'll be easier and a lot faster to do it real-time. If you have the option to get hold of representatives over the phone, it is very likely that you are using the services of a real web hosting supplier, not just a reseller. The type of support that you can get over the phone varies between different companies - from standard matters to experienced technical support. Typically the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled through e-mail and tickets.
Phone Support in Shared Web Hosting
All of our shared web hosting plans include telephone support fourteen hours a day even on official holidays, so that if you do not have an account yet, you're able to phone us and find out more about our services or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you're able to contact the phone number which is nearer to you. In case you're a current customer, we will help you promptly with any kind of general and billing issues as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it is quicker to talk to a live person and get things done promptly. Certainly, some issues simply cannot be resolved on the phone, so in such a case you will have to take advantage of our ticketing system.