Should you ever encounter a problem with your website and be incapable of handling it yourself, ask the hosting company’s client care team to help you get the site back online. A prompt resolution would be the most favorable scenario, but lots of hosting companies respond within 24 hours and even more, especially if you are doing business with a hosting reseller. Even if the problem can be resolved swiftly, your site may not work correctly or may not be reachable whatsoever for a prolonged time period, so you may lose prospective clients as it’s pretty unlikely that anybody will enthusiastically come back to a website that’s inoperative. With that being said, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web application update does not proceed smoothly or if you delete something mistakenly, for instance, the website must be fixed swiftly in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting around for hours on end, or even one whole day, to receive a response to an e-mail or a support ticket. Irrespective of when you contact us, we’ll help you out within less than an hour with any pre-sales or technical questions that you might have. As a matter of fact, our actual reaction time rarely surpasses 20 to 30 minutes. Since we’re on duty 24/7, you will always obtain help in a timely fashion and we are aware of how essential this is in the electronic world. Shortly after you contact us, we will reply to your inquiries. If you experience any technical complication, we will take care of it on your behalf, or we will provide you with all the required information if there’s something that you have to do on your end.