A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is a very efficient way to receive some info about the web hosting services or have some problem resolved because you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes when you exchange info like usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you're able to do another thing while the representative examines the issue involved. Furthermore, you'll be able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the telephone fees that you will have to pay when you are calling to a different country.
Live Chat Support in Shared Web Hosting
Along with the telephone and ticket support, our company provides live chat support as well. You can contact us every single day, including holidays and weekends, and we will give you more details about the Linux shared web hosting that we offer if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for entirely tech matters you have to open a ticket to the technical assistance team, as such issues will need additional time to be dealt with, you can still get in touch with us through the live chat for some tech details. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.