In case you have ordered a hosting package and you’ve got some queries associated with a specific function/feature, or in case you have chanced upon some problem and you need support, you should be able to contact the respective client support team. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, since the quickest way to handle a problem most often is to send a ticket. This model of correspondence renders the responses sent by both sides easy to track and enables the help desk support staff representatives to escalate the issue if, for example, a system administrator should become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to have at least 2 separate accounts to get in touch with the help desk team and to actually administer the hosting space. Non-stop switching between different accounts may often be a headache, not to mention the fact that it takes a very long time for the majority of hosting providers to process ticket requests.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting isn’t separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any given moment with just several clicks of the mouse, without the need to leave your web hosting account. The ticketing system offers a quick-search box, which will help you track down the status of practically any trouble ticket that you’ve opened in the past, if necessary. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to fix a specific problem even before you actually post a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get quick assistance at any specific moment and if our help desk team advises you to do something inside your account, you can do it right away without the need to sign out of the Control Panel.